Customer Support Services

Welcome to Ingenica Customer Support Services

Our support service is built on the concept of creating long term, mutually beneficial relationships with our customers.

Our processes are governed by the Ingenica ISO 9001 conformant framework and Microsoft best practices, ensuring we adhere to the highest standards for incident, change and code release services.

Our support covers the following services:

Through our committed support service we are able to work together with our customers to ensure the highest standard of resolution is achieved.

Our support team is available through the following channels:

Icon phone 08450 660 400

Online Icon   Customer support login

Email Icon 2   Email our customer support team 


“Service is part of the ethos of the Ingenica team and culture. They ensure you feel valued and important throughout your implementation, with a dedicated Support Team in place for a smooth transition from the project phase to business as usual.”  Jackie Pomroy MCIPS, Head of Supply Chain & eBusiness, NHS South of England Procurement Services

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Update on Coronavirus – Impact to our Customers

As you will be aware Coronavirus continues to spread globally.

We here at Ingenica would like to reassure our customers that we have a robust Business Continuity Plan (BCP) that will be implemented if the guidance from the UK Government enforces any shutdowns or business closures as a result of Coronavirus.

Click below to read our full plan.

Learn more